Utility Billing

Utility Billing is housed at the Thomas Ward Annex, located behind the City Hall and Court buildings. This department handles all utility billing for the City of Henderson water and wastewater customers, as well as providing customer service for the contracted trash services with Waste Connections. ALERT

9/24/2020 

PLEASE SEE THE BELOW MESSAGE REGARDING UTILITY BILLING AND THE NEW SOFTWARE SYSTEM:

You may be experiencing a delayed response when calling our Water Billing Office. We are currently in the midst of our "GoLive" period as we transition this week and next to a new utility billing software called Incode. This new software will allow us to streamline and increase customer service productivity as well as enable us to stay current with today's modern technology. Part of this transition included final billing in our old system to properly generate billing in our new system to compare for accuracy.  

 As a result, the billing for cycle 1 will be pushed out a week, and we will waive all late fees and cutoffs for this cycle.

 Please bear with us as we make this transition; we appreciate your support and patience as we continually strive to better city services!

New Accounts | Utility Payments

For information regarding new accounts, or to pay your utility bill at this time, please refer to the information below:

  1. New Water Service: Please contact Utility Billing at the Thomas Ward Annex. You may do so by entering the drive-through and pushing the call button at the window. We cannot currently take payments through the window as a precaution to COVID-19, but will be able to verbally assist you. All applications and deposits can be placed in the Night Dropbox located past the drive-through window at the Annex.
  2. Make a Payment:  To make a payment currently, we ask customers to call in payment to (903) 657-6551, drop payment off at the Night Dropbox located past the drive-through window at the Annex, or mail payment to 404 W. Main St., Henderson, TX 75652. Please insure your account information is included when mailing or dropping off payment. *Our online payment portal should be up and running soon, we thank you for your patience while we transition over!