Administration Department

Includes the City Manager who oversees the general operation of all city departments and works closely with the City Council to ensure that the citizens of Henderson receive the highest quality of service possible. The City Secretary is appointed by the City Council and provides administrative support to the Community, Council and Departments. The Deputy City Secretary provides administrative support to the City City Secretary. You may contact the City Administration Office at (903) 657-6551, ext. 102, or email Cheryl Jimerson  at 

Finance Department

Provides for the processing of all financial data in a timely, accurate, and cost effective manner. This allows the department to monitor budgetary requirements; to invest the city’s funds; and to comply with all city, state and federal laws. Additional functions are accounts payable and receivable, personnel and employee benefits, utility billing and collections, tax collections, and budgeting. You may contact the Finance Department at (903) 657-6551, ext. 116, or Karen Vaughn.

Utility Billing Office Division

Is responsible for generating and collecting the monthly bills for water / sewer / refuse services to the citizens of Henderson. All deposits, payments, delinquent notices, customer inquires, drafts, transfers of services and adjustments are the responsibilities of the water office. You may contact the Billing Office at (903) 657-6551, ext. 117, or email Claudette Welch.

Fire Department

Ensures the protection of lives and property through fire protection efforts and general education to the public. Other duties include inspections, investigations, and answering complaints for the prevention and correction of fire hazards. The department is staffed with 15 full-time firefighters and approximately 21 volunteer firefighters. If it is not an emergency you may contact the Fire Department at (903) 657-6551, ext. 300, or email at Rusty Chote or Mark Jennings.

Main Street

The Henderson Main Street Project’s mission is to utilize volunteers and public-private partnerships to revitalize and maintain the downtown business district; and to create and keep an attractive historic environment that is economically viable through the Four-Point Approach of organization, design, economic restructuring and promotion. The Henderson Main Street Department is a continuation of the Texas Main Street Program which began in 1988.  The program is designed to promote the existing downtown business and assist downtown property owners in historically reconstructing their buildings and helping to occupy them with businesses.  For more information please contact Judy Lewis at (903) 657-6551 ext. 238 or email Judy Lewis.

Municipal Court Department

Is a criminal court having jurisdiction over Class C misdemeanors occurring within the city limits that include traffic citations, parking tickets, disorderly conduct violations, school and truancy violations, as well as state law and city ordinance violations. You may contact the Municipal Court at (903) 657-6551, ext. 400, or email.

Police Department

Is dedicated to preserving human life, maintaining public order, protecting the rights of persons and property, and enforcing all applicable laws and ordinances within the City. The department maintains divisions in administration, criminal investigation, patrol, communications and records, animal control, code enforcement and reserve officers. The police department serves as the Emergency Operations Center for the City of Henderson. If it is not an emergency you may contact the Police Department at (903) 657-3512.

Public Services Department

Includes the water and sewer line maintenance, surface and groundwater production, wastewater treatment, street and drainage maintenance, parks and swimming pool, cemeteries, community center building, city general maintenance. Questions regarding streets, drainage, parks, cemeteries, swimming pool, or the community center contact Director of Public Services Davis Brown at (903) 657-6551. For questions regarding water, sewer, planning, or construction inspection, contact Director of Utilities Randy Boyd at (903) 657-6551.

Water & Sewer Line Maintenance Division

Maintains the City’s water distribution system and the sewer collection system. The City’s water distribution system is made up of approximately 60 miles of water lines ranging in size from 2 to 24 inches and 665 fire hydrants. The City’s sewer collection system is made up of approximately 48 miles of sewer lines ranging is size from 6 to 24 inches, five lift stations, and 700 manholes. If you have any questions regarding water or sewer you may contact the Utility Foreman, Charlie Graham at (903) 657-6551 

Surface & Groundwater Production Division

Maintains and operates the City’s water production facilities and maintains distribution water quality through an extensive fire hydrant flushing program. The water production facilities include one surface water treatment plant, eight wells, four ground storage tanks, 3 elevated storage tanks, and 2 pump stations. Total water production capacity is 9 million gallons per day.

By monitoring water system pressures 24 hours per day and flushing strategic fire hydrants monthly, the surface and groundwater production division ensures adequate, safe, and a high standard of water quality throughout the City’s distribution system in compliance with the Safe Drinking Water Act and meeting or exceeding all state requirements. The surface and groundwater production division has five state licensed surface water operators. If you have any questions or would like to set up a group tour of the plant call Randy Boyd at (903) 657-6551 or email.

Wastewater Treatment Divisions

Maintains and operates the City’s wastewater treatment facilities. The wastewater treatment facilities include 2 wastewater treatment plants and 5 sewer lift stations. By maintaining good biological treatment and monitoring industrial discharges into the sewer system the wastewater treatment division operators discharge treated wastewater from the City’s residential, commercial, and industrial customers to waters of the State of Texas in compliance with the Federal Clean Water Act and NPDES / TPDES federal and state permits. The wastewater treatment division has five state licensed wastewater operators. You may contact the Chief Wastewater Operator Chris Potts at (903) 657-5272. If you have questions or would like to set up a group tour of the plant call Randy Boyd at (903) 657-6551 or email.

Building Inspection, Planning & Zoning, Development & Board of Adjustments Division

Is responsible for building inspection and permits, planning and zoning, subdivision development, and board of adjustments. If you have any questions you may contact Building Official Brandon Scarborough at (903) 657-6551, ext. 265, or email Cliff McElfresh at 

General Maintenance Division

Maintains and repairs all of the City’s public buildings and grounds and facilities to assure safe and workable conditions. Other responsibilities include maintenance and repair of water and wastewater treatment facilities. General Maintenance operates from and is part of the Public Services Department. If you have any question contact Davis Brown at (903) 657-6551, ext. 230.

Street & Drainage Maintenance Division

Maintains the City’s streets, street signs, sidewalks, and drainage systems. The street and drainage division also is responsible for mosquito control. The City has 200 miles of streets. Street and Drainage Maintenance Division operates from and is part of the Public Services Department. If you have any questions contact Davis Brown at (903) 657-5246, ext. 221 or email.

Parks & Cemeteries Division

Ensures adequate, safe, well-maintained parks, which include athletic fields and playground equipment, shelters, picnic tables, and restrooms at Lake Forrest Park and Yates Park. Approximately 45 acres covering seven parks are maintained. Lakewood Memorial Cemetery, Old City Cemetery, Flanagan Cemetery, Graham-Hall Cemetery, and Smith Cemetery. Cemeteries are maintained and cover approximately 25 acres. Parks & cemeteries division operates from and is part of the Public Services Department. If you have any questions contact Davis Brown at (903) 657-6551, ext. 230.

Tourism Department

Is responsible for distribution of the motel / hotel tax collected by the City. All tax monies are expended in accordance to the state law. The Department’s duties are to market and promote Henderson through advertising as a travel destination. You may contact Suzanne Cross at (903) 657-6551, ext. 104, or email.

Civic Center

Is responsible for Civic Center Rentals and Park Pavilion Rentals. To make a reservation please contact Laura Wilkerson at 903-392-8232 ext. 223 or by email.