Utility Billing

Utility Billing is housed at the Thomas Ward Annex, located behind the City Hall and Court buildings. This department handles all utility billing for the City of Henderson water and wastewater customers, as well as providing customer service for the contracted solid waste services with Waste Connections. 

New Accounts | Utility Payment Options

For information regarding new accounts, or to pay your utility bill at this time, please refer to the information below:

  1. New Water Service: Please contact Utility Billing at the Thomas Ward Annex. You may do so by entering the drive-through and pushing the call button at the window. We cannot currently take payments through the window as a precaution to COVID-19, but will be able to verbally assist you. All applications and deposits can be placed in the Night Dropbox located past the drive-through window at the Annex.
  2. Make a Payment: There are multiple ways to make a payment for your utilities.
    • Option 1: Over the Phone Payment Call in payment to our Utility Billing office at (903) 657-6551. Please have your account number or address ready with payment information for over the phone payment.
    • Option 2: Night Dropbox Drop payment off at the Night Dropbox located past the drive-through window at the Thomas Ward Annex!
    • Option 3: Mail Payment Mail payment to 404 W. Main St., Henderson, TX 75652. Please insure your account number and/or physical address where service is connected is included when mailing in payment.
    • Option 4: Online Payment Portal Register your utility account with our online payment portal! To register, you will need your ACCOUNT NUMBER and the LAST PAYMENT MADE ON YOUR ACCOUNT. Click here to be directed to that site. *You can also set up ACH (automatic checking draft) through this portal! Click here for a step by step guide on registering your account.
      • There is a $1.25 convenience charge for this service.
    • Option 5: Pay by Phone (Automated System) We now offer the option to call in payment utilizing our automated system! Simply call 1-866-306-8185. The best part? No waiting!
      • There is a $1.25 convenience charge for this service.