Departments

 ADMINISTRATION DEPARTMENT 



This department includes the City Manager who oversees the general operation of all City departments, while working closely with City Council to ensure the Citizens of Henderson receive the highest quality of service possible. The City Secretary is appointed by City Council and provides administrative support to the community, Council and departments.

You may contact the Administration Department at (903) 657-6551, or by email.  


 ANIMAL CENTER

The Henderson Animal Center is responsible for taking in and caring for unwanted or stray animals from the City and areas of Rusk County. This department also responds to animal related calls within the City; including finding homes for or rescuing unwanted and displaced animals of Rusk County.

For more information, please contact the Animal Center at (903) 657-7651, or by email



 CIVIC CENTER

​Henderson Civic Center offers rentals of meeting rooms, halls and park pavilions.

To make a reservation, please contact Suzanne Cross at 903-392-8232, or by email


 COMMUNITY DEVELOPMENT DEPARTMENT

Community Development is responsible for building inspections, permits, planning and zoning, along with subdivision development. This department also includes the Board of Adjustments, as well as the Planning and Zoning Commission.

You may contact the Community Development Department at (903) 392-0786, or by email

 FINANCE DEPARTMENT

The Finance Department provides for the processing of all financial data in a timely, accurate, and cost-effective manner. This allows the department to monitor budgetary requirements,  invest the City’s funds; and to comply with all city, state and federal laws. Additional functions are accounts payable and receivable, personnel and employee benefits, utility billing and collections, tax collections, and budgeting.

You may contact the Finance Department at (903) 657-6551, ext. 114, or by email.


 UTILITY BILLING OFFICE DIVISION

Within the Finance Department, Utility Billing is responsible for generating and collecting monthly bills for water/sewer/refuse services to the Citizens of Henderson. All deposits, payments, delinquent notices, customer inquiries, drafts, transfers of services and adjustments are the responsibilities of the Utility Billing Office Division.

You may contact the Utility Billing Office at (903) 657-6551, ext. 117, or by email


 FIRE DEPARTMENT

The Fire Department ensures the protection of lives and property through fire protection efforts and general education to the public. Other duties include inspections, investigations, and answering complaints for the prevention and correction of fire hazards. The department is staffed with 15 full-time firefighters and approximately 21 volunteer firefighters.

For non-emergency communication, you may contact the Fire Department at (903) 657-6551, ext. 119, or by email


MAIN STREET PROJECT

Main Street Project’s mission is to utilize volunteers, along with public-private partnerships, to revitalize the Historic Downtown business district; and maintain an attractive historic environment that is economically viable through the Four-Point Approach of organization, design, economic restructuring and promotion. Henderson's Main Street is a continuation of the Texas Main Street Program which began in 1988.  The program is designed to promote existing Historic Downtown business and assist Downtown property owners in historically reconstructing their buildings, along with helping them secure tenants. 

You may contact the Main Street Project at (903) 657-6551, ext. 304, or by email

 MUNICIPAL COURT DEPARTMENT

The Municipal Court is a criminal court with jurisdiction over Class C misdemeanors occurring within the City limits. This includes traffic citations, parking tickets, disorderly conduct violations, school and truancy violations, as well as State law and City ordinance violations.

You may contact the Municipal Court at (903) 657-6551, ext. 112, or by email

 POLICE DEPARTMENT

The City of Henderson's Police Department is dedicated to preserving human life, maintaining public order, protecting the rights of persons and property, and enforcing all applicable laws and ordinances within the City. The department maintains divisions in administration, criminal investigation, patrol, communications and records, animal control, code enforcement and reserve officers. Henderson's Police Department serves as the Emergency Operations Center for the City.

For non-emergency communication, you may contact the Police Department at (903) 657-3512 or by email


 PUBLIC SERVICES DEPARTMENT

This department includes general City maintenance, parks and cemeteries, street and drainage maintenance, surface and groundwater production, wastewater treatment and sewer line maintenance.

For questions regarding streets, drainage, parks, cemeteries or the community center; you may contact Public Services at (903) 657-5246 or by email.

For questions regarding water, sewer, planning, or construction inspection; you may contact the Public Utilities Department at (903) 657-5246 or by email.


 GENERAL MAINTENCE DIVISION

This division of the Public Services Department maintains and repairs all City public buildings, grounds and facilities to assure safe and workable conditions. Other responsibilities include maintenance and repair of water and wastewater treatment facilities. General Maintenance operates from, and is part of, the Public Services Department.

You may contact the General Maintenance Division at (903) 657-5246 or by email.

 PARKS AND CEMETERIES DIVISION

This division of the Public Services Department ensures safe, well-maintained parks; which include athletic fields and playground equipment, shelters, picnic tables and restrooms at Lake Forest and Yates Park. Approximately 45 acres covering seven parks are maintained. Cemeteries are maintained and cover approximately 25 acres, including Lakewood Memorial, Old City, Flanagan, Graham-Hall, and Smith Cemeteries.

You may contact the Parks & Cemeteries Division at (903) 657-5246 or by email.


 STREET AND DRAINAGE MAINTENANCE DIVISION

The City of Henderson has approximately two-hundred miles of streets. This division of the Public Services Department maintains City streets, street signs, sidewalks and drainage systems. In addition, the Street and Drainage Division is also responsible for mosquito control.

You may contact the Street & Drainage Maintenance Division at (903) 657-5246 or by email.

 SURFACE AND GROUNDWATER PRODUCTION DIVISION

This division of the Public Services Department maintains and operates the City’s water production facilities and maintains distribution water quality through an extensive fire hydrant flushing program. The water production facilities include one surface water treatment plant, eight wells, four ground storage tanks, three elevated storage tanks and two pump stations. Total water production capacity is nine-million gallons per day. 

By monitoring water system pressures 24 hours per day and flushing strategic fire hydrants monthly, the surface and groundwater production division ensures adequate, safe, and high standard water quality. The City’s water distribution system maintains compliance with the Safe Drinking Water Act and meets or exceeding all State requirements. 

You may contact Public Utilities Director Randy Boyd at (903) 657-5246 or by 
email with questions, or to set-up group tours of the water plant.

 WASTEWATER TREATMENT DIVISION
 
This division of the Public Services Department maintains and operates the City’s wastewater treatment facilities. The wastewater treatment facilities include two wastewater treatment plants and five sewer lift-stations. By maintaining thorough biological treatment and monitoring industrial discharge, the Wastewater Treatment Division operates in compliance with the Federal Clean Water Act and NPDES/TPDES federal and state permits. The wastewater treatment division has five state licensed wastewater operators.

You may contact Public Utilities Director Randy Boyd at (903) 657-5246 or by email with questions, or to set-up groups tour of the water plant.

 WATER AND SEWER LINE MAINTENANCE 
  
This division of the Public Services Department maintains the City’s water distribution system and the sewer collection system. The City’s water distribution system is made up of approximately 60 miles of water lines, ranging in size from 2 to 24 inches, and 665 fire hydrants. The City’s sewer collection system is made up of approximately 48 miles of sewer lines, ranging in size from 6 to 24 inches, five lift stations, and 700 manholes.

You may contact Utility Foreman Charlie Graham at (903) 657-5246 or by email.


 TOURISM DEPARTMENT

This department is responsible for distribution of the motel/hotel tax collected by the City. All tax monies are expended in accordance to State law. The department’s duties are to market and promote Henderson through advertising as a travel destination.

You may contact the Tourism Department at (903) 657-6551, ext. 304, or by
email.